Delivery Information

Delivery Methods and Services:

Except in exceptional circumstances, Hop-Go uses Canada Post to ship your orders securely and reliably. We offer standard delivery options and, where available, expedited options to meet your needs.

Delivery Zones:

Currently, we deliver exclusively to addresses in Quebec, with planned expansion to the rest of Canada in the near future.

Delivery Times:

• Orders are generally processed and shipped within 2 to 5 business days after payment confirmation. In exceptional circumstances, we will contact you directly.
• Shipping times vary depending on the destination and delivery type chosen. An estimated delivery time will be provided to you at the time of ordering.

Shipping Costs:

• Shipping costs are calculated based on the weight, size, and destination of your order. They will be displayed before payment is confirmed.

Order Tracking:

For parcels only, once your order has been shipped, a tracking number will be provided to you by email. You can track your package directly on the Canada Post website.

Delivery Issues:

• In the event of a delay or delivery issue, please contact us at the following address: contact.hopgo@gmail.com
• Hop-Go cannot be held responsible for delays caused by Canada Post, weather conditions, or other circumstances beyond our control.

Incorrect or Incomplete Address:

Please ensure that the delivery address provided is accurate and complete. If a package is returned to Hop-Go due to an incorrect address, additional charges may apply for a new shipment.